Have a question or concern? Chances are we have an answer in one of the sections below.
If we don't then head over to our contact page and we'll reach out to you within the next day.
Website & General FAQ
Do you sell my data?
No! Not now, not in the past and not in the future. It wouldn’t be much of a privacy site if we did that.
If you want to pay in Monero (XMR) or some other crypto shoot us an email at firstname.lastname@example.org for the service or product you’re interested in and we can get it done that way. We accept encrypted emails.
Do you collect data?
We collect anonymized data via first party software meaning the data we collect can’t be used to identify you and doesn’t leave our hands. We use Matomo Analytics which is an open source, privacy-friendly analytics alternative. We use it to see how visitors interact with our site.
Then of course if you register for any services or buy products we collect what is necessary to carry out the transaction and or registration and deliver the products and services to you.
I found a bug / a 404 page
Send us an email letting us know at email@example.com and get 15 USD off your order!
I'd like you to write about a topic
Sure, send an email at firstname.lastname@example.org and I’ll look into it.
I'd like to contact you about a business proposition
Send me an email at email@example.com and we can discuss it.
Privacy Phone FAQ
What carriers do these phones work with?
Pixel phones are designed to work with any carrier anywhere in the world. They support both GSM and CDMA carriers and are network unlocked.
The only carrier there has ever been trouble with was Xfinity, but Verizon and other CDMA carriers have worked fine.
If for some reason you think your carrier might not be supported reach out to us via our contact page and we can check for you before shipping your order.
Can I keep my phone number?
Yes you can keep your phone number. We don’t supply cellular service we just provide you with a secure and private phone that will work on your current carrier. All you need to do to switch your number to the privacy phone is to move microSD card from your current phone’s tray to the privacy phone using the tool we include. This is an easy process you can do yourself in under a minute without worry.
If you use eSIM or don’t have a microSIM you can request a microSIM card from your carrier. CalyxOS also supports eSIM.
Do you ship internationally?
Shipments of any phone to Canada are supported.
To any country other than Canada and the US phones will have to be purchased Brand New to avoid troubles shipping regulations on used devices.
International orders may be subject to your country’s import taxes and customs fees. Please factor this into your decision before placing an order.
I do not ship to countries in the EU, countries embargoed by the US, or countries otherwise under shipping restrictions for the US.
To be safe please reach out via firstname.lastname@example.org and ask if your country is supported before placing an order.
What quality are the phones
Like New / Open Box are devices that function and appear as if they just came out of the box. They will have no scratches on them visible when held a foot away from the eyes on both the screen and housing or from up close on the screen with the screen on.
Very Good condition devices will be fully functioning devices but may have a few visible scratches while the screen is off or on the back housing. Battery life will still be in good condition but can be closer to 80% of the original capacity. CalyxOS and GrapheneOS take up much less battery than Google’s version of Android so this will not be very noticeable.
What apps work on GrapheneOS?
GrapheneOS supports running Google Services Framework and Google Play Services in a sandbox which will enable use of most apps requiring them to run but some high security banking apps might prove troublesome to get working. Click here for more information.
To check app compatibility use Plexus a free and open source tool to track app compatibility on deGoogled Android phones.
How long is shipping?
Shipping within the USA will generally take around 7 business days to arrive at your door from time of order.
International shipping will be sent with USPS First-Class Package International Service. This can be upgraded to Priority Mail International which will make it so the phone will arrive in 10 or so days depending on the country it’s shipping to.
If we expect a shipping to take longer we will notify you via email.
Do you offer refunds?
We do offer refunds and returns. Read below for details
In the case we shipped you a defective item that is lacking some functionality like WiFi we will offer a full refund and pay for return shipping.
In the case you are not satisfied with your device for another reason not related to the functionality or have just changed your mind we will accept your return but the buyer will pay for return shipping.
Returns must be initiated within 30 days of the device arriving the shipping address provided at checkout.
Device must arrive at the return address we provide within 14 days of us sending you the return address. Time-frame may be extended for international orders.
Refunds will be disbursed upon our receiving the device within the proper time-frame in the original condition it was sent to you in.
To initiate a refund email us at email@example.com with the subject line “Return Order #[your order number]” and the reason for return.
Your order # can be found in the invoice or shipping confirmation emailed to the address you provided at checkout.
Why don't you support LineageOS?
We are currently considering offering cheaper LineageOS phones for around 200 USD but have to work out some concerns.
LineageOS is not as secure as GrapheneOS or CalyxOS due to lack of something called verified boot which ensures the integrity of system files on Android-based operating systems. Measures can be taken to fully degoogle it but the security features present in CalyxOS and GrapheneOS cannot be easily added.
If you are interested in a custom solution contact firstname.lastname@example.org and we can work something out.
How much is shipping?
Shipping within the USA is free with FedEx Express although you can upgrade your shipping to FedEx 2-day for a premium. This does not affect the standard handling time of 3 – 4 business days.
Delivery to locations outside the USA will be an additional variable cost added to your order depending on the country your ordering from. You can see what this rate is in your Cart and at Checkout.